Frequently asked questions
General
What types of products and services do you offer?
We offer a range of tropical-themed home decor products, including real and artificial tropical plants and flowers, tropical wallpaper, textile furnishings, and festive table decorations for special events. We also have for Belgium and The Netherlands on location an interior design professional and an experienced event planner. This service can be extended online to our customers in other countries.
Where are you located?
Our business is based in Amsterdam, The Netherlands. This central location allows us to efficiently serve customers across Europe and beyond.
Can I visit your physical store?
Currently, we operate exclusively online. However, we are dedicated to providing detailed product descriptions, high-quality images, and excellent customer service to help you make informed decisions.
How can I contact customer service?
You can contact our customer service team via email at support@tropical-bloom.com and in case you would like to leave your telephone number we will call or whatsapp you directly within 24 hours.
Do you offer any discounts or promotions?
We frequently offer discounts and promotions. Sign up for our newsletter to stay updated on the latest deals and exclusive offers.
Do you offer any loyalty programs?
Yes, we have a loyalty program for our valued customers. Earn points with each purchase and redeem them for discounts on future orders. Sign up for our newsletter to learn more about our loyalty program.
Do you offer gift cards?
Yes, we offer gift cards in various denominations. They make a perfect gift for friends and family who love tropical decor.
What if I receive a damaged product?
In the rare event that you receive a damaged product, please contact our customer service team immediately. We will arrange for a replacement or a refund, depending on your preference.
Products
Are your plants and flowers real or artificial?
We offer both real and artificial tropical plants and flowers. Our real plants and flowers bring the authentic beauty of the tropics to your home, while our artificial options provide low-maintenance beauty that lasts.
Do your living orchids come with a guarantee?
Yes, our living orchids come with a 100-day flowering guarantee. We are confident in the quality and longevity of our orchids, ensuring they bring lasting beauty to your home.
How do you ensure the safe arrival of living plants?
We use high-quality packaging specifically designed to protect living plants during transit. This ensures that they arrive at your doorstep in perfect condition, ready to thrive in their new environment.
How do I care for my real tropical plants?
Each real plant comes with specific care instructions tailored to its needs. Generally, tropical plants thrive in bright, indirect sunlight and require regular watering and humidity. Detailed care guides are included with every purchase.
Do you offer plant care tips and advice?
Yes, we provide plant care tips and advice on our website and blog. Additionally, each plant purchase includes detailed care instructions to help you maintain your tropical plants.
Can artificial plants look as good as real ones?
Absolutely! Our artificial plants are crafted with high-quality materials to closely mimic the appearance of real plants. They offer the beauty of tropical foliage without the need for maintenance.
What types of tropical wallpaper do you offer?
We offer a variety of tropical wallpaper designs, including bold prints with lush foliage, vibrant flowers, and serene tropical scenes, perfect for creating an exotic atmosphere in any room.
How do I install your wallpaper?
Our wallpaper comes with easy-to-follow installation instructions. Depending on the type, you may need wallpaper paste or can use peel-and-stick options.
Are your products eco-friendly?
We strive to offer eco-friendly products whenever possible. Many of our suppliers use sustainable practices, and we prioritize environmentally friendly materials in our packaging and products.
How can I stay updated on new products and promotions?
Sign up for our newsletter to receive updates on new products, special promotions, and exclusive offers. You can also follow us on social media for the latest news and inspiration.
Ordering
Can I customize my order?
Currently, we do not offer customization options for most products. However, we are happy to help you find the perfect items from our existing collection and upcoming trends to suit your needs.
Payment
What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and bank transfers. You can choose the payment option that is most convenient for you during checkout.
Shipping
Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination. Please check our shipping policy for more details.
Can I schedule a delivery date?
Yes, you can request a specific delivery date during checkout. We will do our best to accommodate your preferred delivery schedule.
How long does delivery take?
Delivery times vary based on your location and the products ordered. Typically, orders are processed within 1-3 business days and delivered within 5-7 business days. International shipping may take a little longer. Please note that our living plants are only shipped form Monday to Thursday to guarantee freshness.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or through the carrier’s tracking system.
Can I send plants as a gift?
Yes, you can send our plants as a gift. Simply enter the recipient’s address during checkout and include a personalized message. Our quality packaging ensures the plants arrive safely and beautifully. For any special request please contact us directly and we will do our best to make it special.
Returns
What is your return policy?
We accept returns within 30 days of purchase, provided the items are in their original condition. Please visit our returns policy page for more information and instructions on how to initiate a return.
Services
Do you offer wholesale options for businesses?
Yes, we offer wholesale options for businesses looking to purchase larger quantities of our products. Contact us for more information on pricing and terms.
Can I order table decorations for a special event?
Yes, we have a selection of tropical-themed table decorations perfect for parties, formal dinners, and other special events. You can browse our collection or contact us for personalized recommendations from our interior designer and event planner.
